Olde Towne Chimney values our customer’s experience and opinion of our work. We thought you might like to read just a few of the amazingly kind words they have told us over the years. It is a warm feeling when they express their appreciation for our fireplace and chimney installation and maintenance services.
Best fire place show room in Kentuckiana!
Michael H
I have worked with Olde Towne Chimney for over ten years now and I have found them to be one of the most customer driven companies that I have worked with. Tony and Eric are not only about offering the best products, but also best in class service. The are driven to get every aspect of the sale right. This best in class service not only means they challenge their vendors to be a higher standard, but themselves as well. They and their employees are dedicated to continuing technical and product education. Choosing Olde Towne will give you the peace of mind that you are just as important after the sale.
Ted M
I'm a manager at one of the highest rated roofing companies in the Louisville area. This is the only chimney company in town that I would call for my own home. Very personable and professional employees. You can't go wrong with these guys. Have been referring this company for four years and never heard a negative from my customers. Outstanding service and friendly employees. It's rare in the construction industry to find a company that you can trust to do a great job, but this company has never let me down!
Josh S
They took their time cleaning and inspecting the furnace. Polite and friendly.
Michelle S
We had originally purchased a gas insert from another company in the Louisville area. When it worked it was great, but there were simply times when it wouldn't work, particularly when the temperature was cold. (There is something incredibly frustrating about having a fireplace that only seems to work when the temperature is above 55 degrees, but I digress.) After having the company that originally installed the unit come out multiple times without fixing the issue, we called Olde Towne. The first time Tony came out to inspect the unit, the weather was horrible and he wasn't able to get up on the roof. He spent over an hour examining everything he could inside, but the problem persisted. He came back out again and needed about thirty seconds up on the roof to diagnose multiple issues with the original installation. He again spent over an hour going back and forth between the unit and the chimney, effectively re-installing the intake and exhaust lines and making sure they were hooked up correctly. Since then, the fireplace has worked beautifully. We had reasons for wanting a venting gas insert and I certainly wish we had initially gone to Olde Towne for the purchase. Knowing what you're doing when installing these systems matters. I would strongly encourage anyone interested in making sure their fireplace works right to go to Olde Towne.
Ray C
We are loving our gas insert fireplace! It’s nice to be able to have a fire again after years of no use.
Penny C
We shopped several stores for new gas logs and chose Olde Towne because we felt confident in their advice about what kind and what size logs to buy. Everyone we worked with from sales to installers to accounting were professional. They expedited ordering and scheduling of chimney cleaning and installation to have the logs installed in a short time before the first party in our new home. Good folks to work with. We recommend them.
Bob N
If you have any fireplace needs or wants, this place will get it done at a reasonable price. I would definitely recommend them to anyone.
John K
Recently purchased a new wood stove and the installation from Olde Towne. The entire experience was great from the initial consultation to the final install. We received mixed messages from other companies and were uncertain if it could work the way we envisioned it. Tony is a pro and helped us find a free standing stove that fit perfectly inside of our existing fireplace. We went to their showroom and picked the Morso 7110 Viking and are very happy with the look and functionality. Much cleaner and more efficient than burning an open fire. Would recommend Olde Towne to anyone wanting to do something similar.
David D